Pre-enrollment Support

Speak with one of our representatives for answers to your questions about Kaiser Permanente before you enroll.

Phone
1-877-580-6125 (toll free)

Hours
8 a.m. to 5 p.m. local time Monday through Friday

Language interpretation services available

Already a member and have questions?

Contact Member Services by phone to talk about your plan details, care options, and appointments:

Phone
1-800-813-2000 (TTY 711)

Hours
Monday through Friday, 8 a.m. to 6 p.m., except major holidays

Need help in Lane County?

Contact our Patient Navigation Consultant about referrals and authorizations, contracted providers in Lane County, tours of our Chase Gardens Medical Office, or questions about benefits, prescriptions, or claims.

Phone
541-225-3410

Hours
Monday through Friday, 8 a.m. to 5 p.m., except major holidays

Contact Member Services at 1-800-813-2000 to talk about your plan details, care options, and appointments.