Virtual Plus offers affordable, convenient care options
Our Virtual Plus plan is a great option for getting low-cost, high-quality care virtually, with in person care when you need it. With Kaiser Permanente virtual care, you’ll be cared for by our doctors and clinicians – the same ones who care for you in-person at our medical facilities. On this plan, you’ll start most of your care with a virtual care visit1 at no charge.
|On-demand virtual care1,2
Connect anytime for on-demand video and phone visits with Kaiser Permanente clinicians who have access to your medical record and health history.
|24/7 phone advice
Call our Consulting Nurse Service for advice, day or night.
Visit your doctor for routine care or when you're not feeling well.
Get real-time medical care online 24/7 from a clinician at no additional charge on most plans.
Meet face-to-face with a Kaiser Permanente clinician by video.
Make a phone appointment to talk with your doctor over the phone.
Get an online diagnosis for common medical issues that don't need a physical exam.
Message your Kaiser Permanente care team with nonurgent questions and get a reply, usually within 2 business days.
Starting your care with a virtual option gives you the lowest costs and greatest convenience. At your virtual visit, your Kaiser Permanente doctor or clinician will provide you with the care and prescriptions you need or will refer you to in-person care. When you need in-person care and are referred by a clinician your costs will be lower. Some in-person care doesn’t need a referral for the lower cost, including your first visit with an in-network doctor and preventive care. Care received outside of the network is generally not covered except for urgent and emergency care.
You can enroll in our Virtual Plus plan if you live or work in King, Kitsap, Pierce, Snohomish, Spokane, or Thurston counties (Service Area Map). The plan features our Virtual Plus-Connect network, with providers from Washington Permanente Medical Group, one of the highest-ranked medical groups in the state3, offering over 60 specialties.
|Virtual Plus||Boeing HMO|
|Counties||King, Kitsap, Pierce, Snohomish, Spokane, Thurston||Benton, Columbia, Franklin, Island, King, Kitsap, Lewis, Mason, Pierce, Skagit, Snohomish, Thurston, Walla Walla, Whatcom, Whitman, Yakima|
|Primary care provider (PCP) selection||Not required to choose a PCP||Required to choose PCP|
|How to start care||Most care starts virtually||Most care is coordinated through PCP|
1 Virtual care is offered when appropriate and available. If you travel out of state, virtual care may be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
2These features are available when you get care from Kaiser Permanente doctors and care teams.
3 Washington Health Alliance 2021 Community Checkup report, www.wacommunitycheckup.org. Ranking applies to Kaiser Permanente Washington’s medical group, Washington Permanente Medical Group, P.C.
All plans offered and underwritten by Kaiser Foundation Health Plan of Washington.
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