Have a question? Contact us.
For eligibility and enrollment questions
Please visit the Washington HCA website to explore and compare plans, see how much it costs, find out if you're eligible, and learn how to enroll.
New members
If you or a family member are currently managing a health issue, we're here to help transition your care. Our New Member Welcome Team can help support you if:
- You have a scheduled surgery.
- You’re taking a prescription drug or using medical equipment.
- You’re pregnant and receiving prenatal care.
- You’re following an established treatment plan.
- A health care provider is working with you to manage a medical condition.
Washington: 1-888-844-4607 (TTY 711)
SW Washington/Oregon: 1-888-491-1124 (TTY 711)
Current members
| Services | Washington | SW Washington |
|---|---|---|
| Services | Washington | SW Washington/ Oregon |
| 24/7 medical care and advice + urgent prescription refills | 1-800-297-6877 (TTY 711) | 1-800-813-2000 (TTY 711) |
| Mental health | 1-888-287-2680 (TTY 711) | 1-855-632-8280 (TTY 711) |
| Benefits, finding a provider, ID cards, or claims | 1-866-648-1928 (TTY 711) | 1-800-813-2000 (TTY 711) |
For Medicare questions
If you are interested in a Medicare health plan and want to speak with a Kaiser Permanente Medicare specialist, please contact us:
Washington: 1-888-901-4600 (TTY 711)
SW Washington/Oregon: 1-877-221-8221 (TTY 711)