Enrolling in PEBB benefits
To enroll in PEBB benefits, employees should contact their payroll or benefits office. All PEBB employees can also go online to the PEBB Program’s website to review the timelines, required forms, and additional documentation needed to ensure they and their dependents are enrolled correctly.
Changing plans during open enrollment
The PEBB Program’s annual open enrollment is November 1 through November 30. Your payroll or benefits office must receive the appropriate Enrollment/Change form by November 30 to make a plan change.
Forms can be found on or after November 1 on the PEBB Program’s website.
Note: University of Washington employees must make changes through Workday.
Get started with Kaiser Permanente
For current members
If you are a current Kaiser Permanente WA member and you are changing plans, your member number will not change, and if you are registered for online services, your access will not be disrupted. You may receive a new ID card if you switch to a plan with a different provider network, like from Core to SoundChoice, or enroll on a Medicare Advantage health plan. If you have questions about your current membership, please call Member Services at 1-866-648-1928 (TTY 711).
For new members
Kaiser Permanente WA provides the no-hassle way to better health. After you’re enrolled, you’ll have all the support you need to get started.
Our New Member Welcome Team is here to guide you as you transition your care. In your first few weeks as a member, you’ll receive a welcome call and a member guide with important numbers; information on accessing primary, specialty, emergency, mental health, urgent care; and more. You will also receive member ID cards for you and your covered family members.
To get started, here are the 3 steps to take:
- Register for online services
- Transfer your prescriptions
- Find a doctor
Online services and mobile app
Once you have your member ID card and member number, you can register for our online services, where you can transfer and refill prescriptions, view coverage documents, and pay bills. These services are available to all members, regardless of where you get care. If you receive care at a Kaiser Permanente medical facility, you can also schedule appointments, e-mail your provider’s office with nonurgent questions, access your medical record, and see lab results.
Once you are registered, you'll have access to our live online chat service. Use this feature to chat with a care provider 24/7 about a medical concern, with a pharmacist about a prescription, or with Member Services. Chat and other features are also available through our mobile app.
Members can fill the first prescription for a new medication at an in-network pharmacy or through our mail-order service. Then most refills and maintenance medications are filled through mail order.
Maintenance drugs are used on a continuing basis for the treatment of chronic conditions, such as diabetes and rheumatoid arthritis. The maintenance drug list is available here on the member website.
It’s easy to transfer your prescriptions so your treatment is uninterrupted. Call us for help at 206-630-0029 or 1-888-844-4607. Or register online and create an account to transfer your prescriptions yourself. After your prescriptions are transferred, you can save time and gas with our mail-order pharmacy.
Find the right provider
Having a provider you can connect with is important for you and your family. Our online provider profiles let you browse among many excellent providers and convenient locations in your area. View providers at kp.org/wa/directory or call us for help.
Transition your care
If you or a family member are dealing with a health issue, you might want extra help transitioning your care. Call the New Member Welcome Team at 206-630-0029 or 1-888-844-4607 (TTY 711) for support if:
- You have a scheduled surgery
- You’re taking a prescription drug or using medical equipment
- You’re pregnant and receiving prenatal care
- You’re following an established treatment plan
- A health provider is working with you to manage a medical condition