Have a question? Contact Us.
Members with current membership questions regarding:
- Finding a provider
- ID cards
- Copayments, coinsurance, deductibles, or claims
- Care when traveling
Please call Member Services at 1-888-901-4636 (TTY 711)
Members looking for:
- 24/7 medical care and advice
- Urgent prescription refills
Please call 1-800-297-6877
Members wanting to connect with the right mental health care, please call 1-888-287-2680. We can match you with a mental health specialist in your area.
If you or a family member is dealing with a health issue, you might want extra help transitioning your care. Call the New Member Welcome Team at 1-888-844-4607 (TTY 711) for support if:
- You have a scheduled surgery.
- You’re taking a prescription drug or using medical equipment.
- You’re pregnant and receiving prenatal care.
- You’re following an established treatment plan.
- A health care provider is working with you to manage a medical condition.
Use the Kaiser Permanente Washington Plan Comparison Tool to find the plans available to you in your area. You can compare benefit information, networks, and monthly premiums.
Please call Member Services to speak with a representative Monday through Friday, 8 a.m. to 6 p.m.
1-888-901-4636 (TTY 711)
Find a Provider for our Core HMO plans ›
Find a Provider for our SoundChoice HMO plan ›
Find a Provider for Summit PPO plans:
Core & SoundChoice Drug Formulary (4-Tier In-Network Pharmacy Benefit)
Summit PPO Drug Formulary (5-Tier In-Network Pharmacy Benefit)
Mail order pharmacy information