How to Enroll
Go online and use your SEBB MyAccount.
You will use the SEBB MyAccount to enroll in your chosen plan as well as upload dependent verification documents and other required information.
If you have questions about eligibility or how to enroll, talk with your payroll or benefits office. You can also go online to the Health Care Authority website for more information.
Get started with Kaiser Permanente
Kaiser Permanente Washington provides the no-hassle way to better health. After you're enrolled, you'll have all the support you need to get started.
As a new member, it's easy to get started. Our New Member Welcome Team is here to guide you as you transition your care. In your first few weeks as a member, you'll receive a welcome call and a member guide with important numbers, information on accessing primary, specialty, emergency, mental health, urgent care, and more. You will also receive member ID cards for you and your covered family members.
Here are the 3 steps to take to get started:
- Register for online services
- Transfer your prescriptions
- Find a doctor
Register for online services and the mobile app
Once you have your member ID card and member number, you can register for our online services, where you can transfer and refill prescriptions, view coverage documents, and pay bills. These services are available to all members, regardless of where you get care. If you receive care from Kaiser Permanente doctors and care teams, you can also schedule appointments, e-mail your provider's office with nonurgent questions, access your medical record, and see most lab results.
Once you are registered, you'll have access to our live online chat service1. Use this feature to chat with a care provider about a medical concern 24/7, with a pharmacist about a prescription or with Member Services. Chat and other features are also available through our mobile app.
Fill and transfer prescriptions
Members can fill the first prescription for a new medication at an in-network pharmacy or through our mail-order service. Then most refills and maintenance medications must be filled through mail order.
Maintenance drugs are used on a continuing basis for the treatment of chronic conditions, such as diabetes and rheumatoid arthritis. The maintenance drug list is available here on the member website: Maintenance Drug List
It's easy to transfer your prescriptions so your treatment is uninterrupted. Call us for help at 206-630-0029 or 1-888-844-4607. Or register online and create an account to transfer your prescriptions yourself. After your prescriptions are transferred, you can save time and gas with our mail-order pharmacy.
Find the right provider
Having a provider you can connect with is important for you and your family. Our online provider profiles let you browse among the many excellent providers and convenient locations in your area. View providers at kp.org/wa/find-a-doctor or call us for help.
For members on a Summit PPO plan, view additional in-network providers at fchn.com or myfirsthealth.com.
The First Choice Health network gives you even more Summit PPO in-network providers in Washington state, plus Oregon, Idaho, Montana, and Alaska. You can find First Choice Health network providers at fchn.com. Click on "Health Plan Members Access myFirstChoice Portal" and fill out search information. Select "Entire First Choice Health PPO Network" and view your results.
You can use the providers with the First Health network for states outside the Pacific Northwest. To find these providers, go to myfirsthealth.com, click on "Start now," and fill out type of provider and location information. Click on "Search now" to view results.
Transition your care
If you or a family member are dealing with a health issue, you might want extra help transitioning your care. Call the New Member Welcome Team at 206-630-0029 or 1-888-844-4607 (TTY 711) for support if:
- You have a scheduled surgery
- You're taking a prescription drug or using medical equipment
- You're pregnant and receiving prenatal care
- You're following an established treatment plan
- A health provider is working with you to manage a medical condition
1 When appropriate and available. If you travel out of state, virtual care could be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
Use the Kaiser Permanente Washington Plan Comparison Tool to find the plans available to you in your area. You can compare benefit information, networks, and monthly premiums.
Please call Member Services to speak with a representative Monday through Friday, 8 a.m. to 6 p.m.
1-888-901-4636 (TTY 711)
Find a Provider for our Core HMO plans ›
Find a Provider for our SoundChoice HMO plan ›
Find a Provider for Summit PPO plans:
Core & SoundChoice Drug Formulary (4-Tier In-Network Pharmacy Benefit)
Summit PPO Drug Formulary (5-Tier In-Network Pharmacy Benefit)
Mail order pharmacy information